In the fast-paced world of hospitality, women are stepping up as influential leaders, driving change and innovation across the hotel, restaurant, and catering (HORECA) industry. From breaking down barriers to promoting more inclusive and dynamic work environments, women’s leadership in shaping the future of hospitality is essential.
In a recent panel discussion at THAIFEX HOREC ASIA 2025 in Bangkok early March, accomplished women leaders Nitika Bhardwaj, the Dean of International College at Dhurakij Pundit University, and Naureen Ahmed, founder of Inspiring Women in Hospitality, shared valuable insights on leadership, mentorship, and professional growth.
Hospitality thrives on diversity, creativity, and the ability to anticipate and meet guests’ needs. Women bring a unique perspective to leadership, balancing strategic thinking with empathy and adaptability. Their ability to promote collaborative work cultures, make thoughtful decisions under pressure, and create welcoming environments directly enhances guest satisfaction and business success.
The panelists stressed the importance of visibility in driving career growth. Women were encouraged to network actively, speak up about their goals, and seize opportunities to showcase their expertise. “Feel the fear and do it anyway” became a rallying call—a reminder that stepping out of one’s comfort zone is often the first step toward professional growth.
The power of mentorship, sponsorship
One of the key themes that emerged from the discussion was the importance of mentorship and sponsorship. While mentorship involves guiding and supporting women through career decisions, sponsorship takes it a step further—actively opening doors and advocating for women’s advancement.
“Sponsorship is when you, as a leader, are really invested and interested in someone else’s career,” Ahmed said. This kind of direct support helps women secure leadership roles and grow within the industry.
Beyond technical skills, success in hospitality hinges on emotional intelligence, relationship-building, and effective communication—areas where women often excel. Bhardwaj reflected on her own journey, emphasizing that managing people is “so much about understanding people and building connections.” Women’s natural strengths in these areas give them a distinct edge in creating cohesive, productive teams.
Navigating a male-dominated industry
Working in a traditionally male-dominated industry comes with its challenges. The panelists spoke about the need for more inclusive environments where women can feel comfortable being their authentic selves. “A good working environment is one where you feel like you can be your true, authentic self—where your voice matters,” Ahmed said.
Educational institutions and professional training programs also play a key role in equipping women with the skills they need to succeed. Developing both hard and soft skills is essential. As Bhardwaj pointed out, “You’re not growing until you’re uncomfortable.” Pushing boundaries and embracing challenges is key to unlocking new opportunities.
The conversation wasn’t just about overcoming obstacles—it was about celebrating progress and paving the way for future leaders. The panelists shared personal stories of breaking barriers, supporting fellow women, and driving meaningful change in the industry.
Here are some advice they have for aspiring women leaders:
– Be vocal about your career aspirations
– Build a strong network — both internally and externally
– Seek sponsorship from leaders who will advocate for your growth
– Embrace discomfort as a sign of growth
– Make yourself visible through networking and speaking engagements
As the hospitality industry continues to evolve, women are proving to be key drivers of innovation and transformation. Their ability to lead with empathy, strategic insight, and resilience is reshaping leadership norms and creating more inclusive, guest-focused experiences.
The message from THAIFEX HOREC ASIA 2025 was clear: Women are not just participants in hospitality—they are its future leaders and changemakers. Empowering women in leadership is good for diversity and works well as a strategic advantage that will drive the industry forward.