Photo from @shakeysph Instagram Page.

These days, satisfying your pizza cravings takes only 31 minutes (or less).

That’s the promise of Shakey’s Pizza, one of the country’s leading chained full-service restaurants, which earlier this month launched the first and only 31-minute delivery guarantee within Metro Manila. If they fail to deliver the food within that time frame, the order is free.

Making this promise is not easy, Shakey’s officials said, but it’s one way that the pizza chain stays true to its promise to “always put guests first” and provide top-tier reliable service. For customers, this means no more long wait if they want a hunger fix, anytime of the day (or night), no matter where they are in the metro.

The 31-minute delivery guarantee is here to stay, too, and not just during a promo period. To make this happen, Shakey’s has had to open 13 new stores and/or cloud kitchens around Metro Manila, with more locations to open soon. This brings total Shakey’s stores to over 130 locations.

They also had to beef up their network of delivery riders to make sure they get food orders at their customers’ doorsteps on time.

Photo from @shakeysph Instagram Page.

The food chain has invested in technologies to improve their service and continue providing quality restaurant service that their guests are familiar with. For instance, Shakey’s has recently launched its new Shakey’s Super App for easier order placement and instant dispatch to the stores. The new Rider Dispatch App has also been overhauled to allow guests across all ordering channels to track their orders. 

The new delivery service also ensures the well-being of the riders. All late deliveries will be charged to the store handling the order—not the riders, alleviating the burden and pressure on the latter. This means that riders won’t need to sacrifice their safety (no need to overspeed on the road) just to make the 31-minute guarantee.

The 31-minute delivery guarantee applies only to food orders made via the Shakey’s Super app, Shakey’s Philippines Facebook Messenger, the official Shakey’s website, or the Shakey’s hotline.