Chroma Hospitality Inc., the management company of Crimson Hotels and Resorts and Quest Hotels and Resorts in the Philippines, introduces its intensified cleaning guidelines to ensure guest safety amid the COVID-19 pandemic with “Culture of Clean.”

Country Manager of Chroma Hospitality Inc. James Montenegro shared: “As we gear up our hotels and prepare for the new era of travel during this pandemic, we have created intensified guidelines for sanitation and cleanliness to make our guests feel secure when staying in any Crimson or Quest hotel.

The “Culture of Clean” was created to elevate the customer’s evolving expectations and answer the worries for frequent travelers during this pandemic. Guests can expect a seamless and safe welcome to any Crimson or Quest hotel starting from the airport pick-up and during their actual stay.

As soon as guests arrive in the airport and proceed to the hotel vehicles, each vehicle will have customized driver-passenger partitions to ensure safe distancing and will also include upgraded amenities for guests such as hand sanitizers and anti-bacterial wet wipes.

The hotel chauffeur will show guests a QR code which will inform them of the new processes such as express check-in, new limit of guests per elevator, enhanced room sanitation, and more. When guests arrive in their hotels, all guests will undergo thermal scanning and a sanitizing foot bath mat will be visible in all entry points to ensure that no viruses are carried inside the hotels. 

There will be UV sanitizers which will be used to disinfect and sanitize all guest luggage before it is delivered to the guest room. 

An express check-in service will offer the convenience of a minimal guest-staff interaction and less congestion at the lobby. With the enhanced focus on sanitation, all front office counters in any Crimson or Quest hotel will be sanitized regularly.

All the guest rooms will be disinfected and will remain empty for 24 hours after thorough cleaning and disinfection before accepting another guest to check-in. The Housekeeping associates will wear personal protective equipment (PPE) as part of their regular uniform and will ensure that high traffic areas such as elevators, hand rails, door knobs are sanitized and disinfected every two hours.

Elevated sanitation guidelines in the Crimson and Quest hotels’ dining outlets will also be implemented.

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