As the world adjusts to new travel norms and expectations, IHG Hotels & Resorts redefines what it means to stay in a clean hotel, further enhancing the guests’ wellbeing and stay experience.
Using new, science-led protocols and service measures, the global IHG Clean Promise gives guests greater confidence, protection, and much needed peace of mind in these dire times. The campaign is a partnership with industry experts Cleveland Clinic, Ecolab, and Diversey.
“The future of travel may look different, but a safe, secure stay is fundamental to deliver True Hospitality – and that will never change,” said Keith Barr, IHG Chief Executive Officer. “By combining IHG’s world-class knowledge and processes, with cutting-edge expertise, we can reassure guests and colleagues that we’re focused on protecting their health and wellbeing.”
This includes looking at where technology can make a difference, deploying enhanced, highly visible and more frequent cleaning measures, and different approaches to food and beverage, Barr said.
IHG is a global organization with a broad portfolio of hotel brands. In the Philippines, IHG hotels are the Holiday Inn & Suites Makati, Holiday Inn Manila Galleria, Holiday Inn Express, Newport City, Resorts World Manila, Holiday Inn Baguio City Centre, and Crowne Plaza Manila Galleria.
IHG has a longstanding commitment to rigorous cleaning procedures. Launched in 2015, the IHG Way of Clean has been expanded with additional COVID-19 protocols and best practices to reflect the advice of the World Health Organization, Centers for Disease Control & Prevention and local public health authorities in markets around the world.
The IHG Way of Clean already includes deep cleaning with hospital-grade disinfectants, and going forward guests can expect to seeevolved procedures in every area of the hotel,which may include reduced contact at check-in, touchless transactions at the reception; visible verification of sanitized items, reduction of in-room furnishings/high-touch items in guest rooms; additional deep cleaning of high-touch surfaces and implementation of social distancing in public spaces; as well as new standards and service approach to buffets, banquets, room service and catering
Rolling out globally starting June 1,the campaign is headed by IHG’s new Global Cleanliness Board, a group of IHG experts in operations, health, safety and guest experience, working with external specialists to define solutions, best practice and implement processes. – Kenneth M. del Rosario