Shangri-La Hotels and Resorts in the Philippines celebrates a milestone in health and safety this September. Each of its six properties have been awarded a Safeguard Hygiene Excellence Certification in the recently concluded field audit held by Bureau Veritas (BV), a world leader in providing testing, inspection and certification services, with a 192-year legacy.

This highlights the caring nature of the brand and the Shangri-La Group’s commitment to keeping its guests and crew safe through its “Shangri-La Cares” program. The initiative is a stringent set of enhanced cleanliness and safety guidelines to ensure guests can relax in a safe environment with complete confidence. 

The SafeguardTM Label is designed to ensure a seamless “restart” of business, especially in the hospitality and restaurant industries. Attaining this certification requires a rigorous field audit across six guest journey categories: the arrival experience, the in-room experience, public spaces, recreation facilities, restaurants and people. 

Each Philippine hotel–Edsa Shangri-La, Manila; Makati Shangri-La, Manila; Shangri- La at the Fort, Manila; Shangri-La’s Mactan Resort and Spa, Cebu; Shangri-La’s Boracay Resort and Spa and Jen Manila by Shangri-La–successfully received full marks in all categories during their respective audits.

“We are honored to be awarded the SafeguardTM Hygiene Excellence label, a true testament of our commitment to providing the highest standards of safety and hygiene to our guests and colleagues. We look forward to welcoming back both our guests and colleagues when we re-open our doors,” said John Rice, Vice President of Operations of the Philippines.

Since January 2020, the Group’s hotels and resorts in The Philippines have significantly stepped up their measures progressively to keep guests and colleagues safe. These include the use of personal protective equipment such as masks and face shields for staff and guests, mandatory temperature screenings for every visitor to the hotels, increased cleaning and disinfection frequency across all areas, particularly in ‘high touch areas’, implementation of safe distancing measures and encouraging contactless guest interactions in restaurants and all facilities. 

Furthermore, new technologies such as electrostatic spraying devices and ultra-violet light technology are being utilised. 

Founded in 1828, Bureau Veritas’s mission is to provide assistance to its partners’ need to meet the standards of health, quality, safety, environmental protection and social responsibility. Its Philippine business opened in 1995 and has remained operational since, to serve over 400 partners across all industries.