Traze Contact Tracing app required for AirAsia guests starting November 28

Starting November 28, AirAsia Philippines guests will be required to use Traze app, a nationwide unified automated contact tracing application designed by the Department of Transportation (DOTr).

Through the use of QR code, Traze Contact Tracing app automates the manual contact tracing system thereby shortening the process in just a few minutes, instead of several days. The app was developed by Cosmotech Philippines Inc. 

An in-app notification will be sent to all who may have come in contact with an identified COVID-19 positive patient. With this, they can observe precautions and start self-isolation if symptoms occur to protect their families and loved ones.

Prior to entering the airport premises, all passengers will have to download and register an account on the Traze Contact Tracing app. 

Upon downloading, users simply have to open the app, click the “Register” button, and register as an “individual.” Users need to follow simple instructions indicated in the app and input the required information to activate their account.

Upon activation, users will then receive a personal QR code that allows them access and entry just by scanning it at the entrance of the airport terminal and other designated areas using the application. 

Traze Contact Tracing app is available for download from the App Store for iOS devices and on the Google Play Store for Android devices. 

Meanwhile, passengers without mobile devices may proceed to the Malasakit Helpdesk at the airport to secure their personal QR code. 

“We laud this effort from the DOTr as it is aligned with AirAsia’s objective to continuously improve the layers of safety for the health and well-being of all guests and employees. We expect 100-percent compliance and cooperation from all our stakeholders to ensure the success of our contact tracing efforts,” AirAsia CEO Ricky Isla said.

Guests can expect enhanced safety measures throughout the entire journey, including pre-flight, in-flight, and arrival processes. Guests are also advised to check and comply with measures implemented by local airport authorities for a smooth travel experience.

AirAsia encourages guests to check the latest travel restrictions and advice of respective local and national governments before traveling, as policies may change frequently. 

Raquel P. Gomez
Special Features writer at Philippine Daily Inquirer. She is tasked to write anything under the sun, but certain topics appeal to her personally, like technology, gardening, cooking, food, movies, TV series, heritage and historical areas, and travel. You may email her at