Touted as the trailblazer in the first-class hotel category in Iloilo City, Richmonde Hotel Iloilo, a member of the Megaworld Hotels group, was recently honored by the world’s most reputable travel platform, TripAdvisor, and two of the biggest online travel agencies, Agoda and Hotels.com of the Expedia Group company, with awards that recognized its excellence in customer service and guest experiences in the past year.
By consistently receiving great feedback on TripAdvisor, Richmonde Hotel Iloilo was feted with the 2020 Travelers’ Choice Award, placing it in the top 10 percent of hospitality businesses around the globe. This is the fourth consecutive TripAdvisor award of Richmonde Iloilo. In the dining category, the hotel’s restaurant outlet, The Granary, got its second win this year.
For the top hotel reservation sites on the web, guest ratings and reviews play a huge role in influencing bookers. This 2020, Richmonde Hotel Iloilo was bestowed by Agoda with the Customer Review Award and by Hotels.com with the Loved by Guests Award for garnering a score of 9/10 in overall guest satisfaction.
“Receiving these recognitions during these challenging times is very encouraging and gives all of us even greater motivation to push forward and further improve our products and services. Although this has always been our goal year after year since we opened, it warms our hearts to know that our guests appreciate the care and attention we put into our jobs. We are truly grateful for the honor they have given us, and we remain optimistic that we will get to see them again and that happier days will be upon us soon,” said Richmonde Hotel Iloilo general manager Natalie Lim.
Cleofe Albiso, group general manager of Megaworld Hotels, further added, “With the pandemic affecting the hotel industry, these accolades could not come at a better time. These days, travelers need a dependable and highly recommended hotel when they venture out again in the new normal. Now, they will surely look to Richmonde when they travel to Iloilo City.”
For more information, log on to www.richmondehoteliloilo.com.ph, or visit the hotel’s official Facebook page, www.facebook.com/RichmondeHotelIoilo and Instagram account, @Richmonde.RHI.